SCREEN RECORDER FOR CUSTOMER SUPPORT
SCREEN RECORDER FOR CUSTOMER SUPPORT
See Exactly What Your Customers See
See Exactly What Your Customers See
Bugtrotter lets customers record their screen in seconds so your team can see exactly what happened and resolve issues in minutes, not hours. No download required.
Bugtrotter lets customers record their screen in seconds so your team can see exactly what happened and resolve issues in minutes, not hours. No download required.
14 day free trial ·
14 day free trial ·
No credit card ·
No credit card ·
No Download
No Download
Built For Customer Support
Integrates with
BEFORE & AFTER
Same ticket. Completely different experience.
See what changes when your customer can just show you instead of trying to explain.
Without Bugtrotter
Support tickets arrive unclear
You ask for a screen recording
"how do I do that?"
You send long instructions.
Receive video hours later
Video doesn't play.
You spend more time showing them.
Thread grows. Ticket stays open.
With Bugtrotter
"Here's a magic link to record your screen"
Customer records video in one click
You watch and see the exact issue
Solve it in one reply
Save 30+ minutes per customer issue.
See exactly what your customers see to resolve issues faster.
BEFORE & AFTER
Same ticket. Completely different experience.
See what changes when your customer can just show you instead of trying to explain.
Without Bugtrotter
Support tickets arrive unclear
You ask for a screen recording
"how do I do that?"
You send long instructions.
Receive video hours later
Video doesn't play.
You spend more time showing them.
Thread grows. Ticket stays open.
With Bugtrotter
"Here's a magic link to record your screen"
Customer records video in one click
You watch and see the exact issue
Solve it in one reply
Save 30+ minutes per customer issue.
See exactly what your customers see to resolve issues faster.
BEFORE & AFTER
Same ticket. Completely different experience.
See what changes when your customer can just show you instead of trying to explain.
Without Bugtrotter
Support tickets arrive unclear
You ask for a screen recording
"how do I do that?"
You send long instructions.
Receive video hours later
Video doesn't play.
You spend more time showing them.
Thread grows. Ticket stays open.
With Bugtrotter
"Here's a magic link to record your screen"
Customer records video in one click
You watch and see the exact issue
Solve it in one reply
Save 30+ minutes per customer issue.
See exactly what your customers see to resolve issues faster.
HOW DOES IT WORK
From confusion to clarity in seconds
No complicated setup. No training required. Just send a link and watch it work.
STEP 1
Share a link or embed widget
Share a link or embed widget
Drop a simple link in chat, email or embed the widget in your app. Customers record without ever leaving your product.
Drop a simple link in chat, email or embed the widget in your app. Customers record without ever leaving your product.
One click and they are recording
No download, no account, nothing to install
Works in any browser on any device
Customize widget to match your brand
STEP 2
Customers record the issue
Customers record the issue
They record their screen exactly as it happens. You don’t rely on explanations anymore.
They record their screen exactly as it happens. You don’t rely on explanations anymore.
Full HD screen recording
Browser, OS and screen size captured automatically
Console logs and network requests
No technical knowledge needed
STEP 3
You see it and resolve it
You see it and resolve it
Customer recordings land directly in your dashboard or helpdesk. Get notified instantly so you can watch and resolve without a single follow-up question.
Customer recordings land directly in your dashboard or helpdesk. Get notified instantly so you can watch and resolve without a single follow-up question.
See exactly what your customer saw
Download or share the recording with your team
Push recordings to support tools like intercom in one click
Get notified via Email, Slack and Zapier
WHAT YOU CAN DO
Features for Customer Support
Everything a small support team needs to give exceptional customer experience.
Multiple Recording Links
Generate unique links per customer, per issue or per project. Every report is traceable and organised from the start.
In App Recording
Embed the widget directly in your app. Customers record without ever leaving your product.
Team Collaboration
Invite your whole team to Bugtrotter. Share recordings across your support team and resolve issues together.
Zero friction for customers
Customers click a link and record in seconds. No download. No account. Nothing to figure out.
Real customer context
Browser, OS, URL and screen size captured automatically with every recording.
Multiple Projects
Create separate projects for different products, teams or customers. Everything organised in one place so nothing gets missed.
WHAT YOU CAN DO
Features for Customer Support
Everything a small support team needs to give exceptional customer experience.
Multiple Recording Links
Generate unique links per customer, per issue or per project. Every report is traceable and organised from the start.
In App Recording
Embed the widget directly in your app. Customers record without ever leaving your product.
Team Collaboration
Invite your whole team to Bugtrotter. Share recordings across your support team and resolve issues together.
Zero friction for customers
Customers click a link and record in seconds. No download. No account. Nothing to figure out.
Real customer context
Browser, OS, URL and screen size captured automatically with every recording.
Multiple Projects
Create separate projects for different products, teams or customers. Everything organised in one place so nothing gets missed.
WHAT YOU CAN DO
Features for Customer Support
Everything a small support team needs to give exceptional customer experience.
Multiple Recording Links
Generate unique links per customer, per issue or per project. Every report is traceable and organised from the start.
In App Recording
Embed the widget directly in your app. Customers record without ever leaving your product.
Team Collaboration
Invite your whole team to Bugtrotter. Share recordings across your support team and resolve issues together.
Zero friction for customers
Customers click a link and record in seconds. No download. No account. Nothing to figure out.
Real customer context
Browser, OS, URL and screen size captured automatically with every recording.
Multiple Projects
Create separate projects for different products, teams or customers. Everything organised in one place so nothing gets missed.
CUSTOMER STORY
"We're saving hours every week on support which means I can actually focus on building instead of being stuck in support back and forth all day."
"We're saving hours every week on support which means I can actually focus on building instead of being stuck in support back and forth all day."
Emma K - Founder
Emma K - Founder
Emma K - Founder
Integrate with tools you already use
Integrate with tools you already use
Send video and context straight to Slack or Jira. We are building new integrations every week so your team can close customer issues without leaving their workflow.
Send video and context straight to Slack or Jira. We are building new integrations every week so your team can close customer issues without leaving their workflow.
Slack
Linear
Jira
Intercom
Zapier
Zendesk (coming soon)
helpscout (coming soon)
Slack
Linear
Jira
Intercom
Zapier
Zendesk (coming soon)
helpscout (coming soon)
TESTIMONIALS
What our users have to say about us
Radhe Agarwal
Great tool, I am glad I found it. Customer service is unbelievable, I didn’t see any business who are willing to help so much. Highly recommended!
Apr 19, 2026
Professional headshot of bugtrotter customer
Slack integration and no per seat pricing. Finally a support tool built for small teams that actually moves fast.
Apr 7, 2026
Marcus L
My customers used to send paragraphs trying to explain what was broken. Now they just record it. I see the issue in 30 seconds and fix it. Feels like a game changer for a small support team.
Mar 14, 2026
Stephen H
this product has completely changed my productivity and how much i can resolve so I can focus on building. cannot recommend it enough. thank you so much!
Mar 22, 2026
Sarah G
No more asking customers what browser they're on or what URL they were visiting. I get the video and everything I need in one place. It's cut my resolution time in half.
Apr 2, 2026
Donna Griffiths
I'm very happy that with Anwar we finally got Bugtrotter working for me! It's going to save me a lot of time in my business and so I was so grateful for his persistence to get the issues I was having figured out. I'm excited to use the product now. Blessings to the team.
Apr 20, 2026
TESTIMONIALS
What our users have to say about us
Radhe Agarwal
Great tool, I am glad I found it. Customer service is unbelievable, I didn’t see any business who are willing to help so much. Highly recommended!
Apr 19, 2026
Professional headshot of bugtrotter customer
Slack integration and no per seat pricing. Finally a support tool built for small teams that actually moves fast.
Apr 7, 2026
Marcus L
My customers used to send paragraphs trying to explain what was broken. Now they just record it. I see the issue in 30 seconds and fix it. Feels like a game changer for a small support team.
Mar 14, 2026
Stephen H
this product has completely changed my productivity and how much i can resolve so I can focus on building. cannot recommend it enough. thank you so much!
Mar 22, 2026
Sarah G
No more asking customers what browser they're on or what URL they were visiting. I get the video and everything I need in one place. It's cut my resolution time in half.
Apr 2, 2026
Donna Griffiths
I'm very happy that with Anwar we finally got Bugtrotter working for me! It's going to save me a lot of time in my business and so I was so grateful for his persistence to get the issues I was having figured out. I'm excited to use the product now. Blessings to the team.
Apr 20, 2026
SIMPLE TRANSPARENT PRICING
Price locked in for life
Sign up now and your rate never increases — even as we add features and raise prices for new users. Cancel anytime. No credit card needed.
SIMPLE TRANSPARENT PRICING
Price locked in for life
Sign up now and your rate never increases — even as we add features and raise prices for new users. Cancel anytime. No credit card needed.
SIMPLE TRANSPARENT PRICING
Price locked in for life
Sign up now and your rate never increases — even as we add features and raise prices for new users. Cancel anytime. No credit card needed.
Monthly
Yearly
Save 20%
Lifetime Plan
One flat price for your entire team. Your price is fixed for your active subscription.
Whats included:
Unlimited screen recording
Unlimited team members
Unlimited projects
Annotation tools
Console & network capture
365-day storage
All Integrations
Monthly
Yearly
Save 20%
Lifetime Plan
One flat price for your entire team. Your price is fixed for your active subscription.
Whats included:
Unlimited screen recording
Unlimited team members
Unlimited projects
Annotation tools
Console & network capture
365-day storage
All Integrations
FREQUENTLY ASKED QUESTIONS
Have questions?
Can’t find what you’re looking for? Reach out and we will be happy to help.
How is Bugtrotter different from Loom?
Loom is built for teams to record and share videos internally which requires downloading software. Bugtrotter is built for customer support. Customers record what they are experiencing and it lands straight in your support workflow with full context captured automatically. No account needed for your customer.
Does my customer need to download anything?
How long does setup take?
What tools does it work with?
Is my data secure?
FREQUENTLY ASKED QUESTIONS
Have questions?
Can’t find what you’re looking for? Reach out and we will be happy to help.
How is Bugtrotter different from Loom?
Loom is built for teams to record and share videos internally which requires downloading software. Bugtrotter is built for customer support. Customers record what they are experiencing and it lands straight in your support workflow with full context captured automatically. No account needed for your customer.