BETA — LIFETIME DEAL FOR EARLY USERS
BETA — LIFETIME DEAL FOR EARLY USERS
Close support tickets faster with video bug reports
Close support tickets faster with video bug reports
Let customers video report issues without leaving your site while we auto-capture full technical context so tickets are resolved in minutes, not hours
Let customers video report issues without leaving your site while we auto-capture full technical context so tickets are resolved in minutes, not hours
14 day free trial ·No credit card required · Setup in 10 minutes
14 day free trial ·No credit card required · Setup in 10 minutes
Loved by SaaS Support teams
Video Recording
Customers record the bug in their own browser with one click. Your team sees exactly what went wrong, in their own words.
Auto Technical Data
Browser, OS, screen size, error logs, and network info are captured automatically without asking your customer a single question.
Auto Technical Data
Browser, OS, screen size, error logs, and network info are captured automatically without asking your customer a single question.
No Install for Customers
Send a link, embed a widget, or record yourself. Customers never need to download anything or create an account.
No Install for Customers
Send a link, embed a widget, or record yourself. Customers never need to download anything or create an account.
Straight to Your Inbox
Reports land in your dashboard or sync directly with Slack and Jira. Your team gets everything they need in one place, instantly, without breaking their workflow.
Straight to Your Inbox
Reports land in your dashboard or sync directly with Slack and Jira. Your team gets everything they need in one place, instantly, without breaking their workflow.
Loop in Engineering
Forward complete reports to your dev team with one click. They get the video, logs, and context, no translation needed.
Loop in Engineering
Forward complete reports to your dev team with one click. They get the video, logs, and context, no translation needed.
Annotate & Blur (coming soon)
Customers highlight what's wrong and blur sensitive info before submitting. Clear reports, privacy protected by default.
Annotate & Blur (coming soon)
Customers highlight what's wrong and blur sensitive info before submitting. Clear reports, privacy protected by default.
— EVERYTHING YOU NEED
Stop asking, Start resolving
Every bug report that comes in through Bugtrotter has everything your team needs, no follow-up questions, no guessing, no delays.
— EVERYTHING YOU NEED
Stop asking, Start resolving
Every bug report that comes in through Bugtrotter has everything your team needs, no follow-up questions, no guessing, no delays.
— EVERYTHING YOU NEED
Stop asking, Start resolving
Every bug report that comes in through Bugtrotter has everything your team needs, no follow-up questions, no guessing, no delays.
Solve tickets in minutes, not hours
We see the bug, we capture the data and we make it effortless for your customers so you can close tickets faster than ever.
INSTANT REPLAY
Eliminate the back and forth
Eliminate the back and forth
Stop chasing customers for screenshots, browser versions or steps to reproduce. Customers record the issue as it happens while Bugtrotter captures the full context so you can see what went wrong and resolve tickets faster.
Stop chasing customers for screenshots, browser versions or steps to reproduce. Customers record the issue as it happens while Bugtrotter captures the full context so you can see what went wrong and resolve tickets faster.
"Before Bugtrotter, every bug report turned into a long thread asking for details. Now customers just record it once and we can fix it straight away."
Olivia B
Customer Support Director
"Before Bugtrotter, every bug report turned into a long thread asking for details. Now customers just record it once and we can fix it straight away."
Olivia B
Customer Support Director
AUTO CAPTURE TECHNICAL DATA
Video reports attached with context
Video reports attached with context
Every report comes with video and technical context already attached. Share a link, send it to your help desk or pass it to engineering with everything they need to start fixing immediately.
Every report comes with video and technical context already attached. Share a link, send it to your help desk or pass it to engineering with everything they need to start fixing immediately.
IN-APP RECORDING
As easy as taking a screenshot
As easy as taking a screenshot
No downloads, extensions or accounts required. Customers can record and send video issues in seconds through a simple link or directly inside your site, making it effortless to show exactly what went wrong.
No downloads, extensions or accounts required. Customers can record and send video issues in seconds through a simple link or directly inside your site, making it effortless to show exactly what went wrong.
Your Support team, 10x faster
Your Support team, 10x faster
Your Support team, 10x faster
Real results from real support teams using Bugtrotter every day.
30+
30+
Minutes saved per ticket
Minutes saved per ticket
10x
Faster ticket resolution on average
<10m
<10m
To setup
Integrate with tools you already use
Integrate with tools you already use
Send video and context straight to Slack or Jira. We are building new integrations every week so your team can close tickets without leaving their workflow.
Send video and context straight to Slack or Jira. We are building new integrations every week so your team can close tickets without leaving their workflow.
Zendesk (coming soon)
Slack
Jira
Intercom (coming soon)
Zendesk (coming soon)
Slack
Jira
Intercom (coming soon)
"
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We stopped asking customers for screenshots. Now, when a bug is reported, we just watch the video and check the logs. We’re fixing things in hours instead of days because we finally have the full story from the start.
We stopped asking customers for screenshots. Now, when a bug is reported, we just watch the video and check the logs. We’re fixing things in hours instead of days because we finally have the full story from the start.
Hannah - Customer Support Manager
— WHAT SUPPORT TEAMS SAY
Real teams, Real tickets closed
— WHAT SUPPORT TEAMS SAY
Real teams, Real tickets closed
— WHAT SUPPORT TEAMS SAY
Real teams, Real tickets closed
Direct Slack integration and no per-seat pricing. Finally a bug reporter built for small, fast moving teams.
Gemma R
DIRECTOR OF SUPPORT
Live in two minutes. The fact that customers don't need to install an extension is a total game changer for us.
Marcus L
CUSTOMER SUPPORT MANAGER
No more asking users for their browser or URL. I just get the video and the info I need to fix it. Huge time saver.
Sarah G
FOUNDER
Direct Slack integration and no per-seat pricing. Finally a bug reporter built for small, fast moving teams.
Gemma R
DIRECTOR OF SUPPORT
Live in two minutes. The fact that customers don't need to install an extension is a total game changer for us.
Marcus L
CUSTOMER SUPPORT MANAGER
No more asking users for their browser or URL. I just get the video and the info I need to fix it. Huge time saver.
Sarah G
FOUNDER
Direct Slack integration and no per-seat pricing. Finally a bug reporter built for small, fast moving teams.
Gemma R
DIRECTOR OF SUPPORT
Live in two minutes. The fact that customers don't need to install an extension is a total game changer for us.
Marcus L
CUSTOMER SUPPORT MANAGER
No more asking users for their browser or URL. I just get the video and the info I need to fix it. Huge time saver.
Sarah G
FOUNDER
Direct Slack integration and no per-seat pricing. Finally a bug reporter built for small, fast moving teams.
Gemma R
DIRECTOR OF SUPPORT
Live in two minutes. The fact that customers don't need to install an extension is a total game changer for us.
Marcus L
CUSTOMER SUPPORT MANAGER
No more asking users for their browser or URL. I just get the video and the info I need to fix it. Huge time saver.
Sarah G
FOUNDER
Direct Slack integration and no per-seat pricing. Finally a bug reporter built for small, fast moving teams.
Gemma R
DIRECTOR OF SUPPORT
Live in two minutes. The fact that customers don't need to install an extension is a total game changer for us.
Marcus L
CUSTOMER SUPPORT MANAGER
No more asking users for their browser or URL. I just get the video and the info I need to fix it. Huge time saver.
Sarah G
FOUNDER
— WHAT SUPPORT TEAMS SAY
Price locked in for life
Join as an early bird and keep this rate forever. Cancel anytime, no questions asked. Start free, no credit card needed.
— WHAT SUPPORT TEAMS SAY
Price locked in for life
Join as an early bird and keep this rate forever. Cancel anytime, no questions asked. Start free, no credit card needed.
— WHAT SUPPORT TEAMS SAY
Price locked in for life
Join as an early bird and keep this rate forever. Cancel anytime, no questions asked. Start free, no credit card needed.
Monthly
Yearly
Save 20%
Early Bird
One flat price for your entire team. Your price will be locked in for life.
Whats included:
Unlimited bug reports
Unlimited team seats
All annotation tools
Console & network capture
365-day asset retention
Monthly
Yearly
Save 20%
Early Bird
One flat price for your entire team. Your price will be locked in for life.
Whats included:
Unlimited bug reports
Unlimited team seats
All annotation tools
Console & network capture
365-day asset retention
— FAQ's
Common questions with clear answers
Here are answers to the most common things people ask before getting started.
— FAQ's
Common questions with clear answers
Here are answers to the most common things people ask before getting started.
Do my customers need to install an extension or create an account?
No. Bugtrotter lives directly in your app so your customers can record their screen and submit issues in two clicks. There are no downloads or sign-ups required. You can also send them a direct link that opens the recorder instantly in their browser.
What "technical context" is actually captured with the video?
How does the "Locked for Life" pricing work?
Does this work with my existing support tools?
How do I get started?
Ready to close tickets faster?
Ready to close tickets faster?
Ready to close tickets faster?
Join SaaS teams who stopped chasing vague reports and started actually resolving issues. Get early access today.